TVpad user does not exist solution: changing DNS number

TVpad user does not exist solution: changing DNS number

You have to change the DNS number on your TVpad if you get the "user does not exist" message on your TV screen. The most recent DNS number list can be seen below. If you have tried one DNS number and it is still not working, you should try another one. 

TVpad DNS number list: 

49.213.10.163
146.0.227.36
199.231.210.236
199.231.210.237
23.234.51.175
110.34.169.179
23.234.51.177 
183.57.43.70
192.231.210.236
182.140.167.166
123.127.108.135 (try this one if you are from the US) 

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TVpad Hong Kong (TVB) video on demand app does not seem to work at the moment

TVpad Hong Kong (TVB) video on demand app does not seem to work at the moment

Also posted this message on my other blog,  it seems at the moment the TVpad Hong Kong (TVB) video on demand app does not seem to work at all since two days ago (there is no TV content shown inside the HK video on demand app). Even the TVpad BETV Mandarin video on demand app does not work at all at the moment (also no content shown inside the app).

I also have experienced that the Hong Kong (TVB) live TV app sometimes does not work (can't open it sometimes), but at the moment it is working fine again on my TVpad. I can watch all the live TV channels from Hong Kong on my TVpad just fine. Tvpad HK Live Cantonese TV channels app (HITV) does not work at the moment, but there is also another app that has live TV channels from Hong Kong and it is working perfectly fine at the moment. So, try that app if you want to watch live TV from Hong Kong (eg. TVB, ATV, J2, etc).

The other live TV apps on my TVpad, such as the Taiwanese TV app with all the live channels as well as the Korean live TV app, seem to work perfectly fine at the moment.

Hopefully, it's just a temporary problem and the comprehensive TVpad Hong Kong (TVB) video on demand app is working soon again. 

Let me know below if you have experienced the same problems.

Try change your DNS number to the following numbers (try until the HK livestream app is working again):

49.213.10.163
146.0.227.36
199.231.210.236
23.234.51.175
110.34.169.179

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TVpad user does not exist

TVpad user does not exist

In the recent days, some tvpad users are getting the tvpad user does not exist message on the TV screen even if their Internet connection is working fine. I don't have any problems on my tvpad's (tvpad, tvpad2 and tvpad3).

You could try change the DNS to 8.8.8.8 or 61.139.54.66 in the Internet settings on your TVpad and see if this solves the problem. It is important that you restart your TVpad after changing the DNS number or else you can't see whether this works or not. If you are seeing the green user icon on the bottom of your TV screen after restarting your TVpad, then you know that it works again.

Update (30 December 2013): many users around the world are getting the tvpad user does not exist message the past couple of days. If you are still getting the user does not exist message, change the DNS number to 61.139.54.66 and restart your TVpad. It could take hours before it's working again, so don't shut down your TVpad.

All my TVpad units are working again after I have changed the DNS number to 61.139.54.66.

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TVpad servers should now be working again

TVpad servers should now be working again

The TVpad servers should have been restored now and you should not get the tvpad user does not exist message anymore. Many users from all over the world have reported that it is working again even if you did not change the DNS number on your TVpad.

If you are still getting the tvpad user does not exist message, contact the customer service. Or you can also try changing the DNS number, see this post: change DNS number on your TVpad

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