Wednesday, December 5, 2012

Are you getting the "user does not exist" message on your TV screen (this only applies to TVpad M121S users with firmware 3.0 or higher)

If you are getting the "user does not exist" message recently (if the user icon is not green; this only applies to M121S and TVpad 2 users with firmware 3.0 or higher), then read further.



I believe there were some problems with the authentication server of the TVpad (causing the "user does not exist" message). I have read that it should be fixed now. Also, try to restart your TVpad (try several times if needed) if you are getting the user does not exist message, this may help. If you are still getting the "user does not exist" message after restarting and this problem is taking longer than 1 day, contact the customer service on the official site about your problem and include your MAC address of your device (this can be found beneath your device). 


Update (10 October 2013): currently, there are again some problems with the authentication server of the TVpad, so you are getting the "user does not exist" message on your screen even if you have a working Internet connection. The TVpad staff already knows about this problem, they are trying to fix it as soon as possible. You don't have to do anything.

The servers should have been restored now. If you still get the user does not exist message, please contact the customer service. You can also try to change the DNS number if you still get the user does not exist message, see this post: how to fix user does not exist message

12 comments:

  1. hi i got the m121 u/g to v3.26 now. it show "limited access" and nothing works. can't go back or add app at all. can someone help me please.

    JF

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  2. So, you have upgraded succesfully to firmware version 3.26. Is the user icon grey instead of green (on the bottom on your TV screen)?

    If it's grey, contact the customer service.

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  3. No the user icon is green. any idea? after the "Limited Access" have message " Authenticity Failed". need help please.

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  4. By the way looks like it has been upgraded to V3.26. the home page is like my M121s with extra icon "My TVPAD".

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  5. If that's the case, I suggest sending a message to TVpad customer service with your MAC address.

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  6. |Thanks. I just find out it is a lost unit and I purchased on ebay..

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  7. TVpad 2 is down again currently at 5:15pm Oct 5 2013 Toronto time

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  8. Yes, the authentication server still does not work at the moment, they are trying to fix it as soon as possible. Please note that they are having National Day Holiday currently in China.

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  9. You mean TV Pads are developed by China?

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  10. 首先感謝您對於TVpad的支持和厚愛,近兩天TVpad在多個地區均出現了不能正常使用的情況,經我司技術部門分析,已確定是不法分子對TVpad的伺服器進行了有預謀、有組織的大規模攻擊。

    對伺服器的惡意攻擊在任何國家和地區均屬嚴重的違法犯罪行為,為此我司已向相關司法部門報案,司法部門已明確表示嚴查此類違法行為,並對涉案不法分子進行嚴懲;同時我司已在第一時間召回休假中的技術人員跟進處理並啟動備用伺服器來應急。對於在伺服器修復過程中少數機器仍可能出現無法使用的現象,請您多加諒解。

      我司將竭盡全力儘快恢復伺服器的正常運轉,以確保您的TVpad正常使用。在此我們再次警告不法分子,我們將對此惡意違法行為追究到底。
     
    啟創科技(香港)有限公司法務部

    Looks like there was a cyber attack on the company. They're working to fix it right now, but servers will probably be down for a couple of days.

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  11. Yes, the TV pads are manufactured in China and the TVpad staff is located in China.

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  12. Yes, that seems to be the case. We can now only wait for the servers to be repaired/restored.

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